At The Box Packaging, we are dedicated to providing you with high-quality, custom-made packaging solutions. Because every order is unique, our return and refund policy is designed to be clear and fair. We have outlined our procedures below to ensure you have a transparent experience from start to finish.
Due to the unique and custom nature of our products, all sales are final. We do not offer refunds or credits except in cases where we have made a confirmed error.
If we verify that the error was made by The Box Packaging, we will re-print the affected order for you.
Orders may be canceled at different stages of production; however, cancellation charges may apply depending on the stage at which the cancellation request is received.
Stage 1 – Prior to Design Rework: Your order can be canceled before it enters the design rework stage. A $15 cancellation fee plus 5% of the total order amount will be charged to cover payment processing, bank charges, and initial design department costs.
Stage 2 – In Design Rework: If your order is canceled while it is in the design rework stage, a minimum of 20% of the total order amount will be deducted as a cancellation fee to cover design department charges.
Stage 3 – Sent to Press: Once an order has been sent to press, cancellation cannot be guaranteed. We will make every reasonable effort to cancel the order. If the cancellation is successfully completed, a minimum of 50% of the total order amount will be deducted to cover costs already incurred.
Stage 4 – Shipped: Once your order has been collected by the shipping company and shipped, it cannot be canceled.
Please Note: No refunds will be issued for design service orders that have been successfully placed.
If your order contains defective, damaged, or missing items, you must notify The Box Packaging within 3 business days of the delivery date. We are not responsible for claims submitted after this period.
To receive a replacement or reprint, you must return at least 99% of the received product at your own expense within 10 days of the original delivery date.
No returns will be accepted without prior written authorization from The Box Packaging.
Customers are responsible for inspecting all packages for visible signs of damage or missing items before accepting delivery.
If you notice any damage or missing items, you must notify both The Box Packaging and the delivery courier immediately.
We are not responsible for claims that are not reported by the customer within 3 business days of the delivery date.
Please be aware that charges associated with expedited printing, including rush printing and expedited shipping, are non-refundable, even if an order is returned for any reason.
There are no exceptions to this policy.
Customers are responsible for carefully reviewing and approving their final artwork and job specification sheet before printing.
The Box Packaging is not liable for errors in the final printed product resulting from:
Incorrect spelling, grammar, or punctuation.
Incorrect graphics orientation, placement, or font usage.
Incorrect die cuts, slits, or folds, including missing or incorrectly specified folds.
Incorrect finished product dimensions or size.
We guarantee that color reproduction will be within approximately 90% of the final approved proof.
If you require a 100% color match, you must request and purchase a hardcopy proof for an additional charge. The Box Packaging is not responsible for exact color matching or ink density based solely on digital or screen proofs.
If you have any questions regarding this Return & Refund Policy or need to initiate a claim, please contact our customer service team.
Email: inquiry@theboxpackaging.com
Website: www.theboxpackaging.com
