Welcome to The Box Packaging. These Terms & Conditions explain the rules and policies governing the use of our website and services. By accessing or using our website, you agree to comply with these terms.
We reserve the right to update or modify these Terms & Conditions whenever necessary. We recommend reviewing this page regularly for any changes.
All content displayed on our website, including text, graphics, icons, logos, product images, designs, and other materials, is the intellectual property of The Box Packaging unless otherwise stated.
Our product images and samples may be displayed for promotional and illustrative purposes. No content from our website may be copied, reproduced, edited, modified, distributed, or used without our prior written consent.
Any unauthorized use of our intellectual property may result in legal action.
Users are responsible for any text, graphics, logos, artwork, images, or other content submitted through our website.
Customers must ensure that they have the legal right and necessary permissions to use any third-party intellectual property submitted to us. The Box Packaging is not responsible for copyright or intellectual-property violations resulting from customer-submitted content.
We reserve the right to remove content that we consider unlawful, offensive, inappropriate, harmful, or damaging to our business or other individuals.
Customers are responsible for providing accurate information required to process their orders, including their name, email address, billing/shipping information, and other relevant details.
Customers are also responsible for keeping their account passwords and other login information secure. The Box Packaging will not be responsible for unauthorized changes, order modifications, or transactions made through an account whose login information has been shared or compromised.
Our website may use cookies and similar technologies to collect information that helps us improve website functionality, customer experience, and our services.
We take customer privacy seriously and do not sell or share customers' personal information with marketing or advertising agencies.
The Box Packaging is not responsible for any unlawful, harmful, or damaging activity caused by customers or third parties.
Customers are responsible for ensuring that all information, artwork, content, and materials submitted to us comply with applicable laws and regulations.
Because our products are custom manufactured and printed according to individual customer specifications, returns and refunds are generally not available.
If you receive products that are defective, damaged, or incorrectly produced due to an error on our part, you must notify us within 3 business days of receiving your order.
Customers may be required to provide clear photographs showing the issue and, where requested, return the complete order within the specified timeframe.
If the issue is confirmed to be our responsibility, we may provide a reprint of the affected order. Refunds or credits are not guaranteed.
Rush or expedited order processing charges are non-refundable.
Customers may receive design assistance from The Box Packaging where applicable.
Once a design has been approved by the customer, The Box Packaging will proceed with production based on the approved artwork. Customers are responsible for carefully reviewing spelling, graphics, dimensions, colors, and other design details before approval.
Design services and completed design work are non-refundable once approved.
All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.
Orders will not enter production until the required payment, including applicable taxes, shipping, handling, and other charges, has been received through an approved payment method.
Production begins after the customer approves the final proof. Once artwork has been approved and the job has entered production, changes to artwork, specifications, quantities, or turnaround times may not be possible.
Cancellation charges may apply depending on the stage of production at which the cancellation request is received.
Customers are responsible for submitting print-ready artwork in the required format.
For the best printing results, artwork should generally be supplied in CMYK color mode at 300 DPI. Files that do not meet the required specifications may require conversion or adjustment.
The Box Packaging is not responsible for blurry images, poor resolution, incorrect artwork, or other quality issues resulting from files supplied by the customer.
Our team may communicate with customers through email or telephone regarding orders, artwork approvals, production updates, shipping, and other service-related matters.
Customers are responsible for providing accurate contact information so that we can communicate with them effectively.
Production begins only after the customer has approved the final artwork.
Customers are responsible for carefully reviewing the approved proof before production. The Box Packaging is not responsible for spelling, grammatical, artwork, or content errors that were present in the customer-approved design.
Please note that colors displayed on computer and mobile screens may vary from printed colors. Paper type, coatings, laminations, printing processes, and other production variables can also affect final color appearance.
While we make every reasonable effort to achieve accurate color reproduction, 100% color matching cannot always be guaranteed.
The Box Packaging is not responsible for customer-approved artwork errors, including incorrect text, graphics, or other information supplied by the customer.
In the event of a production error attributable to The Box Packaging, we will review the issue and determine the appropriate resolution. Where applicable, replacement or reprint quantities may be provided according to our production policies.
Production time begins once payment has been received, the artwork has been approved, and the file has been reviewed and accepted by our pre-print team.
The estimated production timeline may vary depending on the product, quantity, artwork, finishing requirements, and selected turnaround time.
We make every reasonable effort to deliver orders within the estimated timeframe. However, delays may occur due to circumstances beyond our control, including severe weather, technical issues, courier delays, customs, or other transportation-related issues.
The Box Packaging cannot guarantee delivery dates affected by third-party shipping providers and does not accept responsibility for delays caused by circumstances outside our control.
Customers are responsible for providing accurate delivery information and may be charged additional shipping costs if an order must be reshipped because an incorrect address was provided.
For orders shipped outside the United States, customers are responsible for any applicable customs duties, import taxes, clearance fees, or other charges imposed by the destination country.
The Box Packaging reserves the right to update, modify, or change these Terms & Conditions at any time. Any updated version will be posted on this page.
By continuing to use our website and services after changes are posted, you acknowledge and accept the updated Terms & Conditions.
